Summer Institute for Advancement Services Pre-Institute Sessions-CASE SIEFR Presentation_Art of Listening

CASE SIEFR Presentation_Art of Listening_Trish Jackson 072622 and 072722

Pdf Summary

This document is a summary of a discussion on the art of listening in the context of interacting with prospective donors. The author highlights the importance of actively listening and differentiates it from passive hearing. The five levels of listening are explained, with active listening being the most effective level for building trust, increasing knowledge, and formulating questions and plans. The author also provides tips for preparing to listen, such as creating a visit briefing that includes quick facts and objectives. Techniques for active listening are discussed, including relaxation, making eye contact, asking open-ended questions, and managing biases. Verbal and non-verbal cues are also mentioned as important elements of active listening. The document concludes with an experiential learning exercise and recommendations for further reading. The author's contact information is provided for any questions.

Keywords

art of listening

prospective donors

active listening

passive hearing

building trust

increasing knowledge

formulating questions

preparing to listen

techniques for active listening

verbal cues