Summer Institute for Educational Fundraising Pre-Institute Sessions-CASE SIEFR Presentation_Art of Listening

CASE SIEFR Presentation_Art of Listening_Trish Jackson 072622 and 072722

Pdf Summary

The document titled "Getting Face-to-Face with Prospective Donors: The Art of Listening" by Patricia Jackson provides information on the importance of active listening in building relationships with potential donors. The document highlights the difference between hearing and listening, emphasizing that listening is an active mental process that uses multiple senses and requires interpretation. The five levels of listening are presented as pretend, ignoring, attentive, empathic/active, and selective. Active listening is discussed as a skill that builds trust and increases knowledge. The document also provides tips on how to actively listen, such as relaxing, turning off devices, making eye contact, and asking open-ended questions. It advises against interrupting and urges listeners to manage their biases and comprehend, retain, and summarize information. The document includes a section on verbal and non-verbal cues and provides examples of different types of questions to ask during a conversation. Barriers to active listening are identified, such as distractions, ego, and biases. The document ends with an experiential learning exercise and additional resources for further reading on the topic.

Keywords

active listening

prospective donors

relationship building

difference between hearing and listening

five levels of listening

trust building

increasing knowledge

tips for active listening

verbal and non-verbal cues

barriers to active listening