Summer Institute for Communications and Marketing Pre-Institute Sessions-CASE SIEFR Presentation_Art of Listening

CASE SIEFR Presentation_Art of Listening_Trish Jackson 072622 and 072722

Pdf Summary

This document is a summary of a discussion about the art of listening and its importance in building relationships with prospective donors. The discussion covers topics such as self-reflection, brain power, the difference between hearing and listening, and the different levels of listening. Active listening is highlighted as a skill that builds trust, increases knowledge, and helps with formulating strategic questions and plans. The document also provides tips for actively listening, including relaxing, turning off devices, making eye contact, asking open-ended questions, and managing biases. The importance of both verbal and non-verbal cues in active listening is emphasized. Various types of questions that can be asked during a conversation are provided, such as open-ended, affirming, clarifying, and strategic questions. Common barriers to active listening, such as distractions, talking too much, and biases, are discussed. The document also includes an experiential learning exercise as a practical application of the discussed concepts. The document concludes with additional resources, including book recommendations and a contact email for further questions.

Keywords

art of listening

building relationships

prospective donors

active listening

trust building

strategic questions

tips for active listening

verbal cues

non-verbal cues

barriers to active listening